Thursday, October 26, 2017

On a Mac OS and need writing to NTFS portable drives?

Tuxera vs Paragon

If you use a Mac OS, you should realize by now that while you can read from NTFS (Microsoft's Windows standards for file systems) hard drives, you are not able to write to it by default. To do so, you'll require third party tools to do it.

I came across this post comparing a few tools:

https://www.alexwhittemore.com/ntfs-on-macos-sierra-paragon-or-tuxera/

It compares Tuxera NTFS for MacParagon NTFS for Mac 14, and NTFS-3G.

Long story short, if you happen to use Seagate portable drives, you can make use of the Paragon tool, which is free, but will only write to Seagate portable drives. I assume if you want to want to write non-Seagate NTFS drives, you'll have to pay for it. I personally use of Tuxera, and have been using their product for more than 7 years now without complaints. They have consistently updated their tool which each MacOS update (which happens quite frequently), and I haven't encountered any issue with it. Also, once you have purchased a license, you're entitled to upgrade for free. You can learn more about their products here: https://www.tuxera.com/products/tuxera-ntfs-for-mac/

Let me know what your thoughts if you're using it as well.


Outlook Mac 2016 (v16.7) High CPU Usage

Can't believe Outlook Mac kept giving me issues. This is the 2nd major one in a week.

Anyways, the issue was that after I did the previous fix (check out my previous post), Outlook was ok for a while. However, just after a couple of days using it, I noticed that it slowed down tremendously. Checking the Activity Monitor, it showed that Outlook was using up to 300% of the CPU resource. While I was still able to use it, it was terribly slow given that it was doing something heavy in the background.

Googling failed to come up with any solutions, apart from reinstalling everything. So I followed the instructions from this post:

https://community.spiceworks.com/topic/1607887-outlook-for-mac-v15-22-high-cpu-usage

Here's the excerpt:

Description of issue:
Hello all,
Yesterday I updated my Office applications for my MacBook Pro (running OS 10.10.5) to the version 15.22. Ever since then, my Outlook application has been using pretty much all of my CPU resources. It doesn't happen right away, normally takes an hour or so for it to start hogging them all, but once it happens Outlook becomes unusable and I have to Force Quit everything. In Activity Monitor it's showing CPU usage at somewhere like 780%, which is just absolutely bonkers.
Is anyone else running into this issue with the Office update? I haven't seen this happen with any other Office apps, but to be fair I hardly use anything but Outlook. Would really appreciate any advice or tips you could throw my way

Solution:
The Microsoft rep was not able to help me with this issue, but the solution I found myself was just to uninstall and reinstall the Office 365 suite. To uninstall, I moved all Office programs to the Trash, emptied it, then navigated to ~\Library\Containers and then deleted all of the pertinent com.microsoft folders, as well as all Microsoft folders located in ~\Library\Group Containers (UBF8T346... etc). Then I reinstalled from my Office 365 login page, and have yet to reproduce the issue.
Hope that helps.

I did the above and reinstalled an older version (v15.39). That's fine by me cause at least it's usable again. Maybe it's time to turn off the Fast Insider updates.

Tuesday, October 24, 2017

Outlook Mac 2016 not returning search results



My Outlook for Mac app recently got corrupted during an update. What happened was during the update, my Macbook froze and I had to restart. After the reboot, the Outlook app threw an error during opening. I had to delete it and reinstall again.

Outlook work after the reinstall, and I was glad I didn't have to setup the accounts again. Everything was as-is before the reinstall, except that the search was not returning all the results.

A couple of Google search and I came across this:

https://support.microsoft.com/en-sg/help/2741535/outlook-for-mac-search-returns-no-results--and-task-items-are-not-disp

Here are the contents of the above link:

Outlook for Mac search returns "No Results," and task items are not displayed


Symptoms


In Microsoft Outlook 2016 for Mac or Office for Mac 2011, you receive a "No Results" message when you try to search for an email message or apply a filter to a folder, and task items are not displayed in the Tasks folder. Additionally, when you search for mail items by using the Mac OS native Spotlight Search, your search is unsuccessful.


Cause

This issue may occur for one of the following reasons:


Microsoft Outlook 2016 for Mac:

  • Spotlight Search indexing is incomplete.
  • The Profile name contains special characters such as the slash mark (/).
  • The Profile or one of its parent folders are added to the Privacy tab in Spotlight.
  • The Outlook 15 Profiles folder is not located under ~/Library/Group Containers/UBF8T346G9.Office/Outlook.
  • The Spotlight Search index is corrupted.


Microsoft Outlook for Mac 2011:

  • Spotlight Search indexing is incomplete. 
  • The Identity name contains special characters such as the slash mark (/).
  • The Identity or one of its parent folders are added to the Privacy tab in Spotlight.
  • The Microsoft User Data folder is not located under the ~/Documents folder.
  • The Spotlight Search index is corrupted.


Resolution



To resolve this issue, follow these steps:
  1. If you recently created a new Outlook Profile in Outlook 2016 for Mac, or a new Identity in Outlook for Mac 2011, added a new account, or if you recently imported new data from a source such as a PST or OLM file, Spotlight indexing may not be complete. In this case, Outlook for Mac displays a "No Results" message. To resolve this issue, wait for indexing to finish, and then search again.
  2. Make sure that your Profile name in Outlook 2016 for Mac or your Identity name in Outlook for Mac 2011 has no special characters, such as the slash mark (/).
    To view your Profile or Identity name:
    Outlook 2016 for Mac:

    1. Click GoApplications.
    2. Right-Click Microsoft Outlook, and select Show Package Contents.
    3. Expand ContentsSharedSupport, and open Outlook Profile Manager.

    Note You can create an alias for the Outlook Profile Manager, and move it to your desktop or another convenient location if you prefer.

    Outlook for Mac 2011:

    To view your Identity names in the Microsoft Database Utility, hold down the Option key, and then click the Outlook for Mac 2011 icon.
  3. If the Profile or Identity name contains a special character, follow these steps to change the name:
    1. Open the Outlook 2016 for Mac Profile folder or Outlook for Mac 2011 Identity folder.
      In Outlook 2016 for Mac, the location is:
      /Users/<Username>/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/

      In Outlook for Mac 2011, the location is:
      Users/<Username>/Documents/Microsoft user data/Office 2011 Identities/
    2. Rename the Outlook 2016 for Mac Profile folder name or the Outlook for Mac 2011 Identity folder name that contains special characters by removing the special characters.
    3. Confirm that the Profile or Identity name was changed by viewing it in the following way depending on your version of Outlook for Mac:

      In Outlook 2016 for Mac
      :

      1. Click Go, Applications.
      2. Right-Click Microsoft Outlook, and select Show Package Contents.
      3. Expand Contents, SharedSupport, and open Outlook Profile Manager.

      NOTE You can create an alias for the Outlook Profile Manager, and move it to your desktop or another convenient location if you prefer.

      In Outlook for Mac 2011:

      Open the Microsoft Database Utility by holding down the Option key, and then clicking the Outlook for Mac 2011 icon.
    4. If necessary, select the Profile or Identity whose name was changed, click the Gear icon, and then click Set as Default.
  4. Verify in Mac OS that the Outlook Profile or Identity folder or one of its parent folders is not added to the Privacy tab in Spotlight. If your Outlook 2016 for Mac Profiles folder, or your Outlook for Mac 2011 Identity folder, or any of their parent folders are displayed in this tab, Spotlight does not index this folder location. Remove these locations from the Privacy tab in Spotlight, and allow for time for these locations to finish indexing.
  5. Make sure the Outlook 2016 for Mac Profile or Outlook for Mac 2011 Identity data is stored under the correct default location.
     
    Outlook 2016 for Mac: Make sure that the Outlook 15 Profiles folder is stored under the ~/Library/Group Containers/UBF8T346G9.Office/Outlook folder.

    Outlook for Mac 2011: Make sure that the Microsoft User Data folder is stored under the ~/Documents folder.
  6. If the issue is still unresolved, the Spotlight index may be corrupted. To reindex the Spotlight index, follow these steps:
    1. Restart the Mac, so that it restarts the Spotlight services.
    2. Navigate to Finder > ApplicationsUtilities > Terminal.
    3. Type mdimport -L.
    4. Important: If you see more than one instance of "Microsoft Outlook Spotlight Importer.mdimporter," delete the Outlook application that you are not using, empty it from the Trash, restart your Mac, and go back to step 1.
    5. In the Terminal, reindex your Outlook database by using the following command and substituting your own user name for the <user_name> placeholder:

      mdimport -g "/Applications/Microsoft Outlook.app/Contents/Library/Spotlight/Microsoft Outlook Spotlight Importer.mdimporter" -d1 “/Users/<user_name>/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/<my_profile_name>” 

      Note In this command, the path after "-g" is the default path of the Outlook installation. The path after "-d1" is the default path of your profile, where <my_profile_name> is, by default “Main Profile." You'll have to substitute your actual paths if you have renamed your profile or installed Outlook in a different location.
    6. Reindexing will take some time to complete. After the process is complete, exit and then restart Outlook. 
If you still cannot search in Spotlight after you follow these steps, and if you have allowed for enough time for Spotlight Indexing to be completed, you may have to uninstall Office for Mac and reinstall it. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base: 
2398768 How to completely remove Office for Mac 2011
Hope this is helpful for you as it was for me.