First off, if you're upgrading from Outlook 2010, and you already have your GMail setup in your Outlook 2010, then it's much simpler to pull this off. However, just take note that you need to have the right platform of the Google Apps Sync tool to work. If you're currently running Microsoft Office 32bit, that would also mean that the Google Apps Sync tool you have is also on 32 bit. Hence, when you upgrade to Office 2013, it would be best if you upgraded to a 32 bit version of the Office suite as well. The same would go if you're on 64 bit. Just upgrade to the same platform to avoid complications.
Once you're done with Office upgrade, you would notice that if you tried to launch your Outlook, you will get some error message and your email won't sync. Fret not, just try this trick:
Make sure your Outlook is closed. Then using Windows Explorer, head towards this directory:
C:\Program Files\Google\Google Apps Sync\ and locate these 2 files:
gsync32.dll
unifiedlogin.dll
Copy both these files and head over to C:\Program Files\Microsoft Office\Office15\ and paste them in.
Fire up your Outlook and it should work again.
Secondly, if you're on fresh PC with no Microsoft Office installed, you will need to find a copy of Microsoft Office 2010 and install with that first. (A trial version will work as well). Make sure you take note of the platform again (32 bit or 64 bit). If you're planning to use 64 bit version of the Office 2013, then make sure you install the 64 bit version of Office 2010. Once you're done, download the Google Apps Sync (again, align the platform version with the office version). Install it, and follow the instructions to setup your Google Account. Make sure your profile have been successfully created. After that, follow the instruction above to upgrade your Office to 2013 version.
If you already have Microsoft Office 2013 installed without the Google Apps Sync setup, best is that you uninstall the 2013 and install 2010 first, setup the Google Apps Sync, then upgrade. I've tried without much success to get the Google Apps Sync to work without doing the steps I did above, and would best save you much time of having to go thru the learnings that I went thru.
Just FYI, if you tried setting up Google Apps Sync on Outlook 2013, you may encounter some of these issues:
1. After downloading the Google Apps Sync tool, and installing it, you will get this error:Your Microsoft Outlook (r) installation requires a 64-bit version of
Google Apps Sync to work properly. Please download and install the
64-bit version of Google Apps Sync.
For some reason, when you're at https://tools.google.com/dlpage/gappssync, it will download the wrong version if you have Office 2013 installed. I then tried to get the installer package directly from the source here:
Download 32-bit enterprise_gsync.msi (Outlook 2003, 2007, 2010 32-bit edition)
Download 64-bit enterprise gsync.msi (Outlook 2010 64-bit edition)
Download 32-bit enterprise_gsync.msi (Outlook 2003, 2007, 2010 32-bit edition)
Download 64-bit enterprise gsync.msi (Outlook 2010 64-bit edition)
2. Installing the downloaded package is straight forward, however, when you try to set up your Google Account, you will encounter message : "Failed to create profile".
I've not found a way to get around this error, and again, the only remedy that I could find was to do the above.
Hopefully you will find this useful and helpful.
Before I came to your article, I had Outlook '13 installed on a Windows 7 64-bit laptop, brand new. When I tried to set up the account for the first time, I kept running into an error that it couldn't contact the incoming server or the SMTP server during setup. I had never heard of gsync32.dll (or Google Account Sync) until I started Google searching my problem, which is how I found your article.
ReplyDeleteEven after reading your article, I wanted to see what would happen if I tried to install the 64-bit gsync.msi package from the direct link you provided. A lot of times, I find that when one user provides an explanation of what happens to them, something else happens to me, so I wanted to see if the same held true here, and it did. As you predicted, it did NOT solve my problem, however, I got a different error message from you: whereas you got the "failed to create profile," error, I got, "Based on the version of Outlook you have installed, you need to have a 32-bit version of Google Account Sync installed (for this to work*)"
*I don't remember the exact wording at the end there, but that was the gist.
Why would I need a 32-bit version of GAS installed if I have a 64-bit Outlook, even when I downloaded a 64-bit GAS? Also, I tried to look in the Control Panel to uninstall GAS so I can also uninstall Outlook '13 and reinstall a 2010 version per your instructions and then install the 64-bit GAS, but I can't find the 32-bit GAS. Any ideas?
Are you sure the office you have is 64 bit? It's possible to install a 32bit version of MS Office on 64 bit Windows.
ReplyDeleteRegardless, this article is a bit dated and Google had since updated the plugins. The new GAS now works perfectly with the 2013 Outlook, both on 64 bit and 32 bit versions. I've tried this when they updated it sometime back. However, FYI, I have since stopped using it because my company has moved away from GMail to Exchange, so you may have to test this out on your own.
Ok, so I noticed the .exe file for my Office product included the text x86, which usually indicates that the software is 32-bits, or so is my understanding... Anyway, I found a MS "fix it" file to uninstall Office '13 so I did that, then installed the 32-bit GAS. It then gives me an error that there's no copies of Office installed. So, I reinstalled Office '13, Now, I'm getting an error from Outlook saying mail server imap.google.com not found. This is with a 32-bit Office '13 and a 32-bit GAS installed. I was re-reading your instructions and I see where it was saying you had Office 2010 installed first, then upgraded to '13 and installed GAS. I'm hoping I don't have to go out and find a free trial of 2010, then upgrade back to my 2013 - that's just tedious just to make the email work.
ReplyDelete